Terms & Conditions
Welcome to Maison JJ & NAYA. These Terms & Conditions govern your use of our website and any purchases you make from us. By using our website or placing an order, you agree to be bound by these terms. Please read them carefully.
1. General Information
Maison JJ & NAYA is an online clothing store based in Australia. We specialise in contemporary African fashion, offering a curated collection of clothing and accessories.
Business Details:
Company Name: Maison JJ & NAYA Pty Ltd
ABN: 12 345 678 901
Address: Landsdale Perth; western Australia
Email: hello@maisonjj-naya.com
Phone: +61 448286848
2. Use of Our Website
By using our website, you warrant that:
- You are at least 18 years of age, or have obtained parental/guardian consent.
- You will use the website only for lawful purposes and in accordance with these Terms.
- All information you provide to us is accurate, complete, and up-to-date.
- You will not misuse our website by introducing viruses, malware, or other harmful material.
3. Orders and Pricing
3.1. Placing an Order
When you place an order on our website, you are making an offer to purchase the products in your shopping cart. We reserve the right to accept or decline your order for any reason, including but not limited to: product availability, errors in pricing or product descriptions, or suspicion of fraudulent activity.
3.2. Pricing
All prices displayed on our website are in Australian Dollars (AUD) and include GST (Goods and Services Tax) where applicable. Prices are subject to change without notice. While we strive to ensure all prices are accurate, errors may occur. If we discover an error in the price of any product you have ordered, we will contact you to confirm the correct price before processing your order.
3.3. Payment
We accept payment via:
- Credit and debit cards (Visa, Mastercard, American Express)
- PayPal
- Stripe
All payments are processed through secure, PCI-DSS compliant payment gateways.
4. Shipping and Delivery
4.1. Shipping Destinations
We ship to addresses within Australia and selected international destinations. Shipping options and delivery times are displayed at checkout.
4.2. Delivery Times
We make every effort to dispatch orders within 1-2 business days. Delivery times are estimates only and may vary due to factors beyond our control (e.g., courier delays, public holidays, or customs processing for international orders).
4.3. Shipping Costs
Shipping costs are calculated at checkout based on the delivery destination, shipping method selected, and the weight of your order.
4.4. Risk of Loss
All products are shipped at your risk. Once the order has been dispatched, we are not responsible for any loss, theft, or damage that may occur during transit. For your protection, we recommend selecting a shipping option that includes tracking and insurance.
5. Returns and Refunds
We want you to love your purchase. If for any reason you are not completely satisfied, we offer a returns policy in accordance with Australian Consumer Law. Please refer to our Refund Policy for detailed information on our return and refund process.
Your Consumer Rights: Nothing in these Terms & Conditions affects your statutory rights under the Australian Consumer Law, including your right to a refund, replacement, or repair for major product faults.
6. Product Descriptions and Accuracy
We make every effort to ensure that product descriptions, images, and specifications are accurate. However, we do not warrant that product descriptions, colours, or other content on our website are complete, reliable, current, or error-free.
Please note that colours may vary slightly due to screen settings and photography lighting. We recommend reviewing the product description and measurements carefully before placing your order.
7. Intellectual Property
All content on our website, including but not limited to text, graphics, logos, images, product designs, descriptions, website layout, design, and code, is the property of Maison JJ & NAYA and is protected by copyright, trade mark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on our website without our prior written consent.
8. Privacy
We take your privacy seriously. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.
9. Limitation of Liability
To the fullest extent permitted by law, Maison JJ & NAYA and its directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or goodwill, any damages arising from your use of our website or products, or any interruptions or errors in the operation of our website.
Our liability to you shall not exceed the total amount you paid for the product(s) giving rise to the claim.
10. Indemnification
You agree to indemnify and hold harmless Maison JJ & NAYA and its affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from your use of our website, your breach of these Terms, or your violation of any law or the rights of any third party.
11. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of New South Wales.
12. Changes to These Terms
We reserve the right to update these Terms & Conditions at any time. The most current version will always be available on our website. Continued use of our website after changes constitutes acceptance of the revised terms.
13. Contact Us
If you have any questions about these Terms & Conditions, please contact us:
Maison JJ & NAYA
Email: hello@maisonjj-naya.com
Phone: +61 448286848
Address: Landsdale Perth Western Australia