Privacy Policy
At Maison JJ & NAYA, we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, or interact with us.
1. Information We Collect
We collect personal information that you voluntarily provide to us when you:
- Create an account – name, email address, phone number, and password.
- Make a purchase – billing and shipping address, payment details, and order history.
- Subscribe to our newsletter – email address and preferences.
- Contact us – name, email address, and any information you provide in your message.
- Browse our website – IP address, browser type, device information, and cookies.
2. How We Use Your Information
We use your personal information for the following purposes:
- To process and fulfil orders – including payment processing, shipping, and order confirmation.
- To communicate with you – about your orders, account, and any customer service inquiries.
- To personalise your experience – recommend products and show relevant content.
- To send marketing communications – if you have opted in, we may send you promotional emails about new collections, exclusive offers, and events. You can opt out at any time.
- To improve our website and services – analyse usage trends and customer preferences.
- To comply with legal obligations – including tax, accounting, and regulatory requirements.
3. Disclosure of Your Information
We may share your personal information with trusted third parties to help us operate our business. These include:
- Payment processors – such as Stripe and PayPal, to securely process payments.
- Shipping carriers – such as Australia Post and other couriers, to deliver your orders.
- IT service providers – who assist with website hosting, maintenance, and security.
- Marketing platforms – such as email marketing services, to send you communications you have opted into.
All third parties are contractually bound to keep your information confidential and are only authorised to use it for the specific services they provide to us.
We Do Not Sell Your Data. Maison JJ & NAYA does not sell, trade, or rent your personal information to third parties for marketing purposes. We only share your information as described in this policy.
4. Data Security
We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data, including:
- SSL encryption – all data transmitted between your browser and our website is encrypted.
- Secure payment gateways – all payment transactions are processed through PCI-DSS compliant providers.
- Access controls – only authorised personnel have access to your personal information.
- Regular security reviews – we regularly review our security practices to identify and address vulnerabilities.
While we strive to protect your personal information, no method of transmission over the internet is 100% secure.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and analyse website traffic. We use the following types of cookies:
- Essential cookies – necessary for the website to function properly (e.g., shopping cart and login functionality).
- Analytics cookies – help us understand how visitors interact with our website.
- Marketing cookies – used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.
You can manage your cookie preferences in your browser settings.
6. Your Rights
Under the Australian Privacy Principles, you have the following rights regarding your personal information:
- Right to access – you have the right to request access to the personal information we hold about you.
- Right to correction – you have the right to request corrections to any inaccurate or incomplete personal information.
- Right to deletion – you have the right to request the deletion of your personal information, subject to certain exceptions.
- Right to opt-out – you have the right to opt out of receiving marketing communications at any time.
- Right to complain – you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached.
To exercise any of these rights, please contact us using the details provided below.
7. Overseas Data Transfers
We may transfer your personal information to third-party service providers located overseas (e.g., payment processors and cloud storage providers). We will take reasonable steps to ensure that any overseas recipient handles your personal information in accordance with the Australian Privacy Principles.
8. Retention of Personal Information
We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When your information is no longer needed, we will securely delete or de-identify it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be available on our website. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us:
Maison JJ & NAYA
Email: admin@maisonjjnaya.com
Phone: +61 448286848
Address: Landsdale Perth western Australia
If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au